Smart Repair Tracking System Softwares For Mobile & Device Repair Shop

Professional Repair Tracking Software for Your Repair Business

Track the complete process & repair work flow of smart phones, tablets, laptops, computers, and other devices from beginning to end (check-in to checkout).

Repair Intake

Repair tracking tools required to manage the entire repair business. Bring end user (customer) from walk-in, appointments or quotes into a check-in process that brings customer, equipment, issues, diagnostics, and sales together in a work flow modeled by the Smart Repair advance business solution software.

  • Add customers and equipment for repair
  • Use checklists or integrated diagnostic tools to capture equipment condition
  • Suggest service, parts, and retail to your customer on the fly
  • Capture customer confirmations with electronic forms and signatures
  • Collect deposits and any other required information

Smart Repair Software Support

Managing a high-volume repair shop isn’t always simple. You have dozens of customers and devices to track, including back-orders, reworks, and refurbishments. That’s why Smart Repair perfected the Queue.

  • Track all tickets in the Queue based on status and priority.
  • Quickly view what’s important to techs, sales reps, and management.
  • Easily search your Queue for any ticket, anywhere.
  • Transfer tickets or easily check one in and get to work.

Repair Tech Process

Technicians are the most important part in other words you can say, 'the key' to a successful repair shop. The Repair Tech Process empowers techs to capture issues and resolutions, and then report proper next steps to their team.

  • Assign and track techs to each ticket
  • Create and track your unique workflow with statuses and forms
  • Easily search or scan to add labor and parts
  • Capture technician notes and resolutions

Customer Communication

Every successful repair retailer ensures their customers are communicated to along each step of the journey, no matter how small. Smart Repair has made customer communication easy.

  • Present customer with service recommendations and price for approval
  • Provide real-time updates on repair status using Smart Repair customer portal
  • Provide real-time updates on repair status using Qsite customer portal
  • Automatically send emails and texts based on rules you create

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